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Privacy Policy


Muswellbrook Shire Council is committed to protecting your personal information. This Statement outlines Council’s practices relating to personal information obtained through access to its website. This statement is provided in accordance with the “Guidelines for Government Websites” issued by the Australian Privacy Commissioner.

Council has adopted a Privacy Management Plan in accordance with the Privacy and Personal Information Protection Act 1998 (the Privacy Act). It is recommended that you read the Privacy Management Plan prior to submitting any personal information to us. Muswellbrook Shire Council respects and protects the privacy of users.

Quick Index

Collecting information about you from the website

Council will only collect personal information directly from you, or your authorised agent. The information collected will be for lawful purposes directly related to the functions of Council.

Council will only request information that is necessary for the purpose of the collection. If you do not wish to provide personal information to Council, it may be unable to provide you with the services required. In accordance with the Privacy Act you can make application for Council to consider suppressing your personal information from a public register held by Council.

Statistical Information

If you visit Council’s website to read or download information, the following information will be recorded for statistical purposes:

  • Your server’s address
  • The name of the top level domain from which you access the Internet (for example, .gov, .com, .edu, .org, .au, .nz etc).
  • The type of browser you use
  • The date and time you accessed our site
  • The pages you accessed and the documents downloaded
  • The previous Internet address from which you linked directly to our site
  • The Internet address to which you link directly from our site

The above information is used to create summary statistics which allow us to assess the number of visitors to the different sections of our site, discover what information is most and least used, determine technical design specifications, and help us make our site more useful to visitors.

How Will We Use Your Personal Information

  • Council will use your information for the purpose for which it was collected.
  • Council will use your information to understand community and customer needs to continuously improve our services.
  • Council may use your information to let you know about services or other information available. (eg Newsletters)
  • Council may share your information within other sections of Council, its agents and contractors to expedite services to its customers. The provisions of the Privacy Act bind council’s agents and contractors.

Disclosure of Your Personal Information

Council will only disclose your personal information if:

  • You have consented to the disclosure.
  • The disclosure is required or permitted by legislation.
  • Where it is necessary to lessen a threat to someone’s life or health.

Accuracy of Your Personal Information

Council will take reasonable care to ensure that the personal information it collects, uses or discloses is accurate, complete and up to date.

Storage and Security of Your Personal Information

Council will take all reasonable steps to protect the personal information it holds from misuse, unauthorised access and modification.

How to Access, Correct or Update Your Personal Information

If you want to know exactly what personal information the Council is holding about you, you are welcome to request such information by contacting Council’s Privacy Officer.

You can apply to Council to amend your personal information to ensure it is relevant, up to date and complete and not misleading.

How We Dispose of Your Personal Information

Council will dispose of your personal information in accordance with the State Records General Disposal Authority.10 (GDA10).

Other Important Information


Council tracks the pattern of visitor usage using a facility called a cookie. This cookie identifies and recognises the computer (but not the person using the computer) when you visit Council’s website.

Cookies are pieces of information that a website can transfer to an individual’s computer hard drive for record keeping.

The use of cookies is an industry standard and you will find most major websites use them. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable cookies or to warn you when cookies are being used.

Links to other websites

Council’s website contains links to other websites. These linked sites are not under the control of Council. Council is not responsible for the management or protection of any personal information you provide to these sites.

Before disclosing your personal information on any other website, the Council recommends you examine the terms and conditions of using their website.

Children’s Privacy

Council will take all reasonable steps to protect the privacy of children.

Council asks that children under the age of 18 have a parent or guardian submit personal information on their behalf when required.

Changes to this Statement

Council will occasionally update this Privacy Statement. When it is update Council will revise the “last updated” date at the top of the statement.

How to Contact Us

If you have any questions please email us or telephone Council’s Privacy Officer on 02 6549 3710. Other information can be obtained from Privacy NSW.

Please note: During working hours—For all after hours enquiries, visit our contact page

Please note: During working hours—For all after hours enquiries, visit our contact page

Visit us

7 Ogilvie St,
Denman NSW 2328

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Monday — 10:30am - 1:00pm
2:00pm - 4:30pm ​
Tuesday — 2pm - 4:30pm
Wednesday — 2:00pm - 4:30pm
Thursday - 10:30am - 1:30pm

Friday - 10:30am - 1:00pm
2:00pm - 4:00pm
Saturday - closed
Sunday - closed

126 Bridge Street,
Muswellbrook NSW

Get Directions

Phone: 02 6543 1913
Fax: 02 6543 1325

Email: Send us an email


Monday — 10:30am - 5:00pm
Tuesday — 10:30am - 5:00pm
Wednesday — 10:30am - 5:00pm
Thursday — 10:30am - 5:00pm

Friday— 10:30am - 5:00pm
Saturday— 10:00am - 1:00pm
Sunday— closed